Privacy Policy

Last updated: January 2025

Introduction

Right Lead AI ("Company," "we," "us," "our," or "ourselves") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our platform.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Right Lead AI, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy to the service, and you waive the right to receive specific notice of each such change or modification.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us when you:

  • Create an account or register for our services
  • Subscribe to our newsletters or communications
  • Contact us with inquiries or feedback
  • Upload or provide lead databases
  • Complete forms on our website or platform
  • Participate in surveys or questionnaires

This information may include your name, email address, phone number, company name, job title, billing address, and any other information you choose to provide.

Information Collected Automatically

When you access and use our services, we automatically collect certain information about your device and usage, including:

  • IP address and geolocation data
  • Browser type and version
  • Operating system
  • Referring URL and exit pages
  • Pages visited and time spent on each page
  • Cookies and similar tracking technologies
  • Device identifiers and hardware model
  • Usage patterns and interaction data

Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners and service providers
  • Analytics providers
  • Marketing partners
  • Data aggregators and public records
  • Your employer or organization

Lead Data

When you use our platform, you may upload lead databases containing personal information about individuals. We process this data on your behalf and in accordance with your instructions. You are responsible for ensuring you have proper authorization to provide this data to us and that it complies with all applicable laws and regulations.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

  • Providing, maintaining, and improving our services
  • Processing your requests and transactions
  • Delivering customer support and responding to inquiries
  • Analyzing lead data and generating insights
  • Personalizing your experience

Communication

  • Sending transactional emails and notifications
  • Responding to your inquiries and requests
  • Sending marketing communications (with your consent)
  • Notifying you of changes to our services
  • Conducting surveys and gathering feedback

Analytics and Improvement

  • Understanding how users interact with our platform
  • Analyzing trends and usage patterns
  • Improving our services and user experience
  • Developing new features and functionality
  • Conducting market research

Legal and Security

  • Complying with legal obligations and regulations
  • Protecting against fraud and security threats
  • Enforcing our terms of service and other agreements
  • Protecting the rights, privacy, and safety of our users
  • Responding to legal requests and law enforcement inquiries

Business Operations

  • Managing our business operations
  • Creating aggregated and anonymized reports
  • Billing and payment processing
  • Account management and verification

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small data files stored on your device that help us recognize you, remember your preferences, and understand how you use our services. They are essential for the functionality of our platform and enhance your user experience.

Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality, security, and authentication
  • Performance Cookies: Help us understand how users interact with our services
  • Preference Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your interactions for targeted advertising purposes

Other Tracking Technologies

We may also use other tracking technologies, including:

  • Web beacons and pixels
  • Local storage and session storage
  • Analytics tools and scripts
  • Mobile device identifiers

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to disable cookies, delete existing cookies, or receive notifications when new cookies are set. However, disabling cookies may affect the functionality of our platform. For more information about managing cookies, please visit your browser's help documentation.

Third-Party Tracking

We may allow third-party service providers, including analytics companies and advertising networks, to place cookies and tracking technologies on our platform. These third parties may collect information about your online activities across different websites and applications. Please review their privacy policies to understand their data practices.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of data in transit and at rest using industry-standard protocols
  • Secure authentication mechanisms and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy practices
  • Compliance with SOC 2 Type II certification standards
  • Firewalls and intrusion detection systems
  • Regular backup and disaster recovery procedures

While we strive to protect your information using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and any transmission is at your own risk. If you believe your information has been compromised, please contact us immediately.

Legal Compliance and Your Rights

GDPR Compliance

If you are located in the European Union, United Kingdom, or other jurisdictions covered by the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data:

  • Right to access your personal data
  • Right to rectify inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

CCPA Compliance

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to say no to the sale or sharing of personal information
  • Right to access your personal information
  • Right to delete personal information
  • Right to correct inaccurate personal information
  • Right to opt-out of targeted advertising

Exercising Your Rights

To exercise any of these rights, please submit a written request to our Data Protection Officer at the contact information provided below. We will respond to your request within the timeframe required by applicable law.

Data Sharing and Disclosure

When We Share Information

We may share your information in the following circumstances:

  • Service Providers: With vendors and contractors who perform services on our behalf
  • Business Partners: With partners who help deliver our services
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Your Consent: When you explicitly authorize us to share information
  • Aggregated Data: We may share anonymized and aggregated data for analytics and research

Data Processors

We use third-party data processors to help us provide our services. These processors are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your information.

International Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. The retention period varies depending on the type of information and the purposes for which we use it:

  • Account information is retained while your account is active and for a reasonable period afterward
  • Transaction records are retained for accounting and legal purposes
  • Marketing communications are retained until you unsubscribe
  • Lead data is retained according to your instructions and our service agreement
  • Backup data is retained for disaster recovery purposes

When information is no longer needed, we securely delete or anonymize it. However, we may retain certain information as required by law or for legitimate business purposes.

Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information and terminate the child's account.

If you believe we have collected information from a child under 13, please contact us immediately at the contact information provided below.

Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy applies only to information collected through our services. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies before providing any information.

Your use of third-party services is subject to their terms of service and privacy policies, and we are not liable for their practices or content.

California Privacy Rights

If you are a California resident, you have the following rights under California law:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information collected from you
  • Right to opt-out of the sale or sharing of your personal information
  • Right to correct inaccurate personal information
  • Right to limit our use of sensitive personal information

To exercise these rights, please submit a request to our Data Protection Officer. We will verify your identity and respond within 45 days (or as required by law).

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer

Right Lead AI
Bennetts Road
West Sussex
United Kingdom

Email: privacy@rightleadai.com
Support Email: hello@rightleadai.com

Response Time

We will respond to your inquiry within 30 business days. If we cannot fully address your concerns, we will explain the reasons and provide information about additional steps you can take.

Regulatory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority or regulatory agency.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this Privacy Policy and, where required, by sending you a notification or obtaining your consent.

Your continued use of our services following the posting of updated Privacy Policy means you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.