1. Introduction
Welcome to Right Lead AI ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website, platform and services (together, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
Right Lead AI provides AI-powered lead database reactivation, speed-to-lead solutions and reputation management services. The Service is designed to help businesses turn dormant leads into active revenue opportunities through automation and data-driven insights.
The Service is intended for businesses. By using it, you confirm that you are acting in the course of a business, trade or profession and not as a consumer. If we agree a separate written contract or proposal with you for specific work, that document takes priority over these Terms where the two conflict.
2. User Agreements and Eligibility
2.1 Age and Capacity
By using the Service, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are using the Service on behalf of a company or organisation, you confirm that you have the authority to bind that entity to these Terms.
2.2 Account Responsibility
You are responsible for keeping your account information, including your password, confidential. You accept responsibility for all activities that occur under your account. You must tell us immediately of any unauthorised use of your account or any other breach of security.
2.3 Account Registration
When creating an account, you agree to provide accurate, complete and current information and to keep it up to date. We may refuse service or close accounts that provide false or misleading information.
2.4 Licence Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes. This licence does not include the right to: (a) sub-license, sell, rent, lease, transfer, assign or otherwise dispose of the Service; (b) modify or alter the Service; or (c) reverse engineer, disassemble or decompile the Service, except to the extent the law allows this regardless of these Terms.
3. Acceptable Use Policy
You agree not to use the Service in any way that could damage, disable, overburden or impair our servers or networks, or interfere with anyone else's use of the Service. Prohibited behaviour includes:
- Harassing or causing distress or inconvenience to any person
- Transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Service
- Attempting to gain unauthorised access to our systems or networks
- Transmitting any viruses, worms, malware or any code of a destructive nature
- Engaging in any form of automated data collection without explicit permission
- Using the Service for any illegal purpose or in breach of any applicable laws or regulations
- Sending unsolicited marketing messages or spam
- Attempting to impersonate another user or person
- Infringing any third-party intellectual property rights
- Accessing or using the Service to collect data for purposes that breach applicable privacy laws
3.1 Data Compliance
You are responsible for making sure that your use of the Service complies with all laws and regulations that apply to you. In the United Kingdom these include the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR). If you or the people you contact are outside the United Kingdom, you are also responsible for complying with the privacy and marketing laws that apply there. You confirm that you have a lawful basis, and any consents and permissions the law requires, for the personal data you upload to the Service and for the messages sent on your behalf.
3.2 Lead Data Ownership
You confirm that you own or have the legal right to use all data, leads and information you upload to the Service. You agree to indemnify us against any claims arising from a breach of this confirmation, including claims from individuals whose data you have uploaded without proper authorisation or consent.
4. Limitation of Liability and Warranties
4.1 Liability We Do Not Exclude
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
4.2 Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis. Subject to clause 4.1, and except as expressly set out in these Terms or in a written contract with you, we make no representations and give no warranties of any kind, express or implied, about the operation of the Service or the information, content or materials included in it. To the fullest extent the law allows, all implied terms, conditions and warranties, including those of satisfactory quality and fitness for a particular purpose, are excluded.
4.3 Limitation of Liability
Subject to clause 4.1, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, revenue, business, anticipated savings, goodwill or data, or for any indirect or consequential loss, arising out of or in connection with these Terms or the Service.
Subject to clause 4.1, our total liability to you for all claims arising out of or in connection with these Terms or the Service will not exceed the amount you paid to us in the twelve (12) months before the event giving rise to the claim or, if you have made no payment, one hundred pounds (£100).
4.4 Results Not Guaranteed
While we use advanced AI technology and good practice in lead reactivation, we do not guarantee any specific results, conversion rates or revenue. Results vary depending on many factors, including data quality, industry, market conditions and implementation. Past performance does not guarantee future results. You acknowledge that lead reactivation is not a guaranteed source of revenue and that business outcomes depend on factors outside our control.
4.5 Service Availability
We do not warrant that the Service will be uninterrupted or error-free. Subject to clause 4.1, we will not be liable for any loss resulting from the Service being unavailable, including lost revenue, lost business opportunity or lost data. While we work to keep availability high, we do not guarantee 100% uptime.
5. Intellectual Property Rights
5.1 Right Lead AI Content
All content, features and functionality of the Service, including all information, software, text, displays, images, video and audio, and their design, selection and arrangement, are owned by Right Lead AI, its licensors or other providers of that material, and are protected by copyright, trade mark and other intellectual property laws of the United Kingdom and other countries.
5.2 Your Content
You keep all rights to any data, leads or content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a worldwide, non-exclusive, royalty-free licence, which we may sub-license to our service providers, to use, copy, modify and display Your Content solely for the purpose of providing the Service to you.
6. Data Privacy and Security
6.1 Data Protection
We take data security seriously and use appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6.2 Privacy Policy
Our Privacy Policy explains how we collect and use personal data. Please read it alongside these Terms.
6.3 Data Protection Compliance
We comply with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, for example the leads and customers you ask us to contact, you are the controller and we are your processor. We will process that data only on your documented instructions and under a written data processing agreement with you, as Article 28 of the UK GDPR requires. Individuals can exercise their data protection rights as described in our Privacy Policy.
7. Indemnification
You agree to indemnify Right Lead AI and its officers, directors, employees, agents and successors against all claims, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your breach of any applicable law or regulation; (c) your infringement of any third-party intellectual property rights; or (d) your upload or use of data that breaches any privacy law or regulation or infringes third-party rights.
8. Termination
8.1 Termination by You
You may close your account and stop using the Service at any time by telling us in writing, subject to any minimum term or notice period in a written contract with you. On termination, your right to use the Service ends immediately.
8.2 Termination by Right Lead AI
We may terminate or suspend your account and access to the Service immediately, without prior notice, if: (a) you breach any provision of these Terms; (b) we reasonably believe you are using the Service for illegal purposes or in breach of these Terms; (c) you breach any applicable law or regulation; or (d) we discontinue the Service or your access to it.
8.3 Effect of Termination
On termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination (including Limitation of Liability, Indemnification and Intellectual Property Rights) will continue to apply.
9. Modifications to Terms and Service
We may change these Terms at any time. We will tell you about any material changes by posting the updated Terms on our website and updating the "Last updated" date at the top of these Terms. Your continued use of the Service after the revised Terms are posted means that you accept the changes.
We may also modify, suspend or discontinue the Service (or any part of it) at any time. Where we reasonably can, we will give you notice. Subject to clause 4.1 and to any written contract with you, we will not be liable to you or any third party for any modification, suspension or discontinuation of the Service.
10. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the law of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction over any such dispute or claim, wherever in the world you are based.
11. Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable. If that is not possible, the provision will be removed and the remaining provisions will continue in full force and effect.
12. Entire Agreement
These Terms, together with any written contract or proposal we agree with you, are the entire agreement between you and Right Lead AI about the Service. They replace all earlier negotiations, representations and agreements, whether written or oral, on the same subject. Nothing in this clause limits or excludes liability for fraud.
13. Waiver
If we do not enforce any provision of these Terms, that does not mean we have waived it or our right to enforce it later. A waiver of any breach of these Terms is only effective if it is in writing and signed by an authorised representative of Right Lead AI.
14. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Right Lead AI
West Sussex
United Kingdom
Email: hello@rightleadai.com
15. Additional Terms
15.1 Third-Party Links
The Service may contain links to third-party websites and services that we do not operate. These Terms do not apply to third-party websites, and we are not responsible for their content, accuracy or practices. Your use of third-party websites is governed by their own terms and conditions.
15.2 Feedback
Any feedback, comments, ideas, suggestions or other information you give us about the Service ("Feedback") may be used by us without obligation to you, and you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use that Feedback.
15.3 Export Controls and Sanctions
The Service may be subject to export control and sanctions laws, including those of the United Kingdom. You agree not to use, export or re-export the Service in breach of those laws, or to make it available to any person or entity that is subject to sanctions.
15.4 Third-Party Rights
These Terms are between you and Right Lead AI. No other person has any right to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999.
15.5 Accessibility
We are committed to making the Service accessible to all users. If you experience any accessibility issues, please contact us at hello@rightleadai.com, and we will work with you to address them.
By using Right Lead AI, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.